Emails to Council Lost in Cyberspace

November 06, 2017

If you sent an email in August or September to a council member or staff using the “Contact Us” form on City Council’s website, odds are your email never made it to the intended recipient. A programming error on the website caused the email forms to be rejected by the city’s server because they appeared to come from a domain that does not exist.

The error began August 12 and was discovered and corrected October 3. Emails sent during that period are not recoverable. If you sent an email about an issue or concern you have, please resend your email.

The programming error did not affect emails sent from your personal mailbox. Emails from Microsoft Mail or Google Mail that were sent to council representatives using their city email address — ward1@akronohio.gov, ward2@akronohio.gov, atlarge1@akronohio.gov, etc.— would have been received.